SECURE PAYMENT

Aphéliote has chosen Stripe as its partner for its secure payment interface. For a payment by credit card, you will be automatically redirected to this online payment platform. You will then be able to securely transmit your bank details since the data is encrypted by the security system "Security Socket Layer" (SSL technology)

Aphéliote has no access at any time to your bank details.

You can also pay by cheque. Send your cheque made payable to "GARDEUR" by mail to the following address:

Aphéliote - 26 rue Perey - 33 000 Bordeaux

We will ship your order as soon as we receive your payment.

For deliveries outside Metropolitan France, the service provider chosen is Paypal. However, you will not have to create an account to pay with this payment method.



DELIVERY

The delivery is made by La Poste, with the "Lettre suivie" service, in Colissimo without signature or in Colissimo against signature, according to the choice that you will have indicated at the time of your order.

Your order is shipped within 24 hours from Monday to Friday. Orders placed on weekends are shipped on Mondays. In case of holidays, you will be notified by a message on the home page of the site.

The delivery time is then 2 to 4 working days (indicative or guaranteed depending on the shipping method chosen).

For orders delivered outside the European Union, taxes and customs duties may apply. These taxes and customs duties are at your expense and must be paid upon delivery. The total of your order does not include these taxes and customs duties.

CountryShipping costsDelivery
Germany 10 € 5 - 7 days
Australia 30 € 7 - 10 days
Autria 15 € 7 - 10 days
Belgium 10 € 5 - 7 days
Brazil 30 € 7 - 10 days
Canada 15 € 7 - 10 days
China 30 € 7 - 10 days
Cyprus 15 € 7 - 10 days
South Korea 30 € 7 - 10 days
Denmark 15 € 7 - 10 days
Spain 10 € 5 - 7 days
United States 15 € 7 - 10 days
Finland 20 € 5 - 7 days
United Kingdoms 10 € 5 - 7 days
Greece 15 € 5 - 7 days
Guadeloupe 18 € 7 - 10 days
French Guiana 18 € 7 - 10 days
Ireland 15 € 7 - 10 days
Island 20 € 7 - 10 days
Israel 15 € 7 - 10 days
Italy 10 € 5 - 7 days
Japan 30 € 7 - 10 days
Laos 30 € 7 - 10 days
Luxembourg 10 € 5 - 7 days
Malta 20 € 7 - 10 days
Martinique 18 € 7 - 10 days
Mayotte 18 € 7 - 10 days
Mexico 30 € 7 - 10 days
Monaco 10 € 4 - 5 days
Norway 20 € 7 - 10 days
New Caledonia 30 € 7 - 10 days
New Zealand 30 € 7 - 10 days
Netherlands 10 € 5 - 7 days
French Polynesia 30 € 7 - 10 days
Portugal 15 € 7 - 10 days
Hong Kong 30 € 7 - 10 days
Réunion Island 18 € 7 - 10 days
Saint Pierre et Miquelon 18 € 7 - 10 days
Singapor 30 € 7 - 10 days
Sweden 20 € 5 - 7 days
Switzerland 15 € 7 - 10 days
Taïwan 30 € 7 - 10 days
Thaïland 30 € 7 - 10 days



RETURNS

If an item does not suit you, you can return it within 14 days of receiving your order.

The return costs are at your expense, except in case of error on our part (bad article received or defective product). In the latter case, we will refund the postal charges to you at your request by email (contact@apheliote.com), on receipt, by bank transfer within 14 working days.

To return an item to us:

- Download and print the return voucher here

- Put the product (s) intact, clean, not worn, unwashed, with the original packaging in the package of your order and attach the return voucher.

- Send your shipment to 26 rue Perey - 33 000 Bordeaux, keeping the proof of deposit of the parcel which will be taken as proof in case of loss for the refund of the products.

Upon receipt of your parcel, we will send you an email to warn you and we will refund the product (s) returned within 14 working days. The method of reimbursement is the one used when paying for your order. If you have paid by credit card, it will be re-credited.

We do not exchange items because the quantities are very limited for each reference. We, therefore, invite you to reorder via the site.



CUSTOMER CARE

By e-mail: contact@apheliote.com

By mail: Aphéliote - 26 rue Perey - 33 000 Bordeaux